Support Center
We know this is a big decision. Here you'll find clear, detailed answers to the questions we hear most — so you can feel confident at every step.
General Questions
Common questions about TreVita — how we operate, what to expect, and the details that matter most before your visit.
TreVita has been in business since 2018, but our team and subject matter experts have many decades of combined experience. Our partner facilities and medical staff are some of the best available, with long track records of success and quality client care.
All of our client coordinators and surgeons speak English, and there is always a fluent English-speaking staff member on the floor at all times — even after hours. Communication is never a barrier to your care.
Yes — and for many clients, having someone by their side makes the experience even better. Depending on the procedure you select and your itinerary, companion accommodations may be included at no additional cost. Your client coordinator will confirm exactly what's included in your plan and can help with local recommendations for you both.
We have you covered. Transportation to and from the airport is on us. One of our dedicated drivers will pick you up from the San Diego International Airport and take you directly to your hotel and surgical center in Zona Rio, Baja California in Mexico. At the end of your stay, we will drive you back to the San Diego Airport.
No! The facilities we work with are issued a special Medical Fast Pass to ensure a hassle-free border crossing. This is one of the many logistical details we handle so you don't have to worry about it.
Airfare is the one part of the trip you'll arrange yourself — it gives you the flexibility to choose the dates, airline, and fare that work best for you. Once you've booked, simply share your flight details with your client coordinator. From the moment you land in San Diego International Airport, we take it from there: your driver will be waiting to bring you to your hotel and partner facility in Baja California.
Nearly 40 million Americans safely travel to Mexico every year. Many return again and again. The more important question is about your medical safety — and this is where choosing a trustworthy organization like TreVita matters. We do in-depth research on potential business partners and get to know them before working with them, so you can trust that you will receive high-quality care and an outstanding overall experience. If you are unfamiliar with the area and/or do not speak the language, the chances of receiving the same quality of care and services you would have received through an organization like TreVita are low.
The risks of a complication vary by surgical procedure. Your surgeon will review the potential risks and complications with you before your surgery. If you have a complication after discharge from the hospital, your surgeon and their teams will assist you in solving the issue. Our U.S.-based coordination team is always reachable.
From the moment you land in San Diego, everything is handled. A dedicated driver picks you up, takes you across the border with a medical travel pass, and brings you directly to your hotel or surgical facility. Your client coordinator is available throughout your stay for anything you need — from local recommendations to medical questions. After your procedure, you'll recover in comfortable accommodations, with your care team checking in regularly.
Yes. Through our exclusive partnership with Sundance Medical Financing, you can finance your procedure with a single, simple application. Sundance offers payment plans of 24 to 36 months, repayment doesn't begin until one month after your procedure, there are no prepayment fees or penalties, and most approvals come back within one business day. More than 65% of our clients have used financing to move forward with their care — a good sign of how accessible the process is. Your client coordinator can walk you through the options and help you apply.
We accept several convenient payment methods. You can find more information here, or reach out to your client coordinator for details specific to your procedure.
You can fill out a loan application here. Once submitted, someone will reach out to you to go over your information with you shortly. The process is designed to be simple and stress-free.
Click here to read our Cancellation Policy. We aim to be transparent about all terms so you can make informed decisions.
Stem Cell Therapy
Clear answers about our regenerative treatments — what they involve, who they help, and what to expect.
The stem cells we utilize are derived from donated placentas. These placentas undergo a comprehensive screening process to ensure they are ethically obtained and meet the highest standards of safety and quality.
Our partner clinic utilizes placental stem cells that are ethically sourced from consenting donors. These placentas undergo a comprehensive screening process to ensure they are ethically obtained and meet the highest standards of safety and quality.
The stem cell therapies TreVita coordinates in Mexico are used to address a variety of conditions, including autoimmune diseases, chronic pain, osteoarthritis, sports injuries, rheumatoid arthritis, and others. These therapies are designed to reduce inflammation, aid in tissue regeneration, and enhance overall wellness.
The number of stem cells needed for treatment can vary depending on the specific condition being addressed. Each client's needs are unique, and many individuals see positive results after just one session. We tailor follow-up treatments as needed to ensure the best outcomes.
Due to strict FDA regulations, donor stem cell therapy is not allowed in the U.S. Mexico has different regulatory frameworks permitting their use.
In the United States, receiving donor stem cells is highly restricted and generally not permitted unless the procedure has been independently approved by the FDA. Due to these strict regulations, accessing such therapies can be challenging. However, TreVita offers high-quality stem cell treatments just minutes from San Diego. In Mexico, the regulatory frameworks differ, allowing for the use of donor stem cells in therapeutic applications. Learn more here.
Side effects are generally minimal and temporary. Side effects may include soreness or swelling at the injection site, headache, and in rare cases, fever. Our team is committed to minimizing any discomfort and will provide detailed care instructions to manage any symptoms effectively.
Safety is a top priority at TreVita. The stem cell injections and shots available through our partner clinics in Baja California, Mexico, adhere to strict regulatory standards and are performed by highly skilled professionals. All treatments are based on the latest research and ethical practices to provide the safest and most effective care possible.
TreVita ensures the highest quality stem cells through rigorous verification processes. We partner with top laboratories and provide certificates of viability to ensure the stem cells meet the highest standards. These certificates provide detailed information on the count and quality of the stem cells, along with a comprehensive list of tests for bacteria, viruses, and fungi. This ensures you know the exact quality and quantity of the stem cells you are receiving.
Side effects are generally minimal and temporary. Side effects may include soreness or swelling at the injection site, headache, and in rare cases, fever. Our team is committed to minimizing any discomfort and will provide detailed care instructions to manage any symptoms effectively.
While we can't speak about the quality of other providers, at TreVita we ensure that our partner labs and medical facilities are thoroughly vetted and regulated, ensuring you receive the best quality stem cells. Additionally, we provides you with a certificate of viability, detailing the quality and count of the stem cells you receive. Our commitment to transparency and quality sets us apart.
The price varies significantly based on the quantity of stem cells you receive during stem cell injections in Baja California. To get a quote, it's best to schedule a consultation and have one of our partner doctors review your particular needs.
During a stem cell therapy session at TreVita, you will be under the care of our expert medical team. The procedure typically involves administering stem cells to the affected areas, which generally takes less than 1 hour. Our team ensures that you are comfortable and informed throughout the entire process.
The price varies significantly based on the quantity of stem cells you receive during stem cell injections in Baja California. To get a quote, it's best to schedule a consultation and have one of our partner doctors review your particular needs.
During a stem cell therapy session at TreVita, you will be under the care of our expert medical team. The procedure typically involves administering stem cells to the affected areas, which generally takes less than 1 hour. Our team ensures that you are comfortable and informed throughout the entire process.
The time to see results from stem cell therapy can vary depending on the individual and the condition being treated. Some clients may notice improvements within a few weeks, while others may see more gradual benefits over several months. After your stem cell therapy session, our medical team will monitor your progress and provide follow-up care to optimize your recovery.
Plastic Surgery
From board-certified credentials to recovery timelines — the details that matter most when considering cosmetic procedures.
Yes. Through our exclusive partnership with Sundance Medical Financing, you can finance your procedure with a single, simple application. Sundance offers payment plans of 24 to 36 months, repayment doesn't begin until one month after your procedure, there are no prepayment fees or penalties, and most approvals come back within one business day. More than 65% of our clients have used financing to move forward with their care — a good sign of how accessible the process is. Your client coordinator can walk you through the options and help you apply.
While the longevity of results varies depending on factors such as individual anatomy and lifestyle choices, many plastic surgery procedures offer long-lasting to permanent results. Our surgeons provide realistic expectations during the consultation process and offer guidance on maintaining results through proper care and lifestyle choices.
Costs vary by procedure, surgeon, and location. After a consult with your surgeon you will receive a fully customized package that is tailored to your specific needs and goals. We offer competitive pricing and flexible financing options to make procedures accessible for a variety of budgets.
TreVita is committed to making plastic surgery accessible to individuals seeking to enhance their appearance and boost their confidence. We offer competitive pricing and flexible financing options to accommodate a variety of budgets. Additionally, our team can provide detailed cost estimates during the consultation process, allowing you to make informed decisions about your treatment plans.
You receive follow-up care from the TreVita team for up to a year post-op. If a concern arises after you return home, your care team is reachable and will help guide you through next steps. You're never left to navigate this alone.
Yes. Every stage is coordinated from the U.S., so someone is always reachable in your time zone and your language, and you receive follow-up care from the TreVita team for up to a year post-op.
At TreVita, safety is our top priority. Our board-certified surgeons adhere to the highest standards of safety protocols and utilize state-of-the-art facilities and equipment to minimize risks and ensure optimal outcomes for every client.
Recovery time typically ranges from one to two weeks and will involve some lifting restrictions post-surgery. However, the exact duration and nature of recovery can vary based on the specific surgery and an individual's overall health. We understand the importance of your work commitments, so we provide FMLA paperwork to help manage your leave.
The recovery process varies depending on the type of procedure performed. Typically, our clients stay at a recovery center where they are cared for by nurses immediately after surgery, before traveling home. Additionally, our team provides detailed post-operative instructions and support to help facilitate a smooth and comfortable recovery. We encourage clients to follow these guidelines closely and schedule regular follow-up appointments to monitor progress and address any concerns.
During your free consultation, your surgeon reviews your goals and health history, then recommends the procedure — or combination of procedures — best suited to your specific case. There's no one-size-fits-all.
At TreVita, our affiliated plastic surgeons are highly skilled and board-certified by the Mexican Board of Plastic Surgeons, with some also being members of the American Society of Plastic Surgeons (ASPS). ASPS membership is a mark of excellence, highlighting advanced training, exceptional expertise, and a commitment to the highest standards of client care. Although our surgeries take place in Mexico, our surgeons' credentials and expertise rival those of top surgeons in the U.S. Your safety and trust are our top priorities, and we're proud to partner with only the best in the field.
Determining candidacy for plastic surgery involves a thorough consultation with one of our experienced surgeons. During this evaluation, we assess your medical history, discuss your aesthetic goals, and provide personalized recommendations to help you make an informed decision about the most suitable procedures for your needs.
Yes, many clients choose to combine procedures — like a tummy tuck with liposuction or a mommy makeover — to save on recovery time and costs. Your surgeon will determine if it's safe for you based on your health profile and goals.
During a consultation, your surgeon will review your medical history, goals, and expectations, perform an evaluation, and recommend options tailored to your body and needs. During the consult would also be the best time to go over any medical questions or concerns you may have with your surgeon.
Hair Transplant
Everything about FUE hair restoration — candidacy, the procedure, results, and what's included in your package.
The best way to know is through a free consultation with one of our partner specialists. Generally, ideal candidates have a stable donor area, are in good overall health, and have realistic expectations about outcomes. During your consultation, the medical team will review your specific hair loss pattern (whether on the scalp or in the beard), donor density, and goals. If you'd like a starting point before you talk to anyone, our Candidacy section walks through the Norwood scale — the seven-stage map surgeons use to describe male pattern hair loss — so you can see where you are and what restoration can realistically do at each stage.
The complete FUE procedure takes between 6 and 8 hours, depending on the number of grafts. Anywhere from 1,001 to 4,000 grafts can be implanted in a single session.
FUE is a virtually painless procedure performed under local anesthesia — no general anesthesia is needed. Most clients are back to their routine within days.
We use FUE (Follicular Unit Extraction), the modern gold standard in hair transplant. It's favored for its minimally-invasive nature, minimal scarring, fast recovery, and natural-looking outcomes — without the linear scar left behind by older strip-harvesting techniques.
Yes. FUE produces natural-looking results that grow, style, and age like your own hair — significantly improving the appearance of receding hairlines, bald spots, or patchy beards, undetectable from the naked eye.
Initial shedding at 2–4 weeks is normal. Visible regrowth begins at 3–4 months, and full results are visible at 9–12 months. The results are permanent.
Your procedure is performed by board-certified, licensed physicians in first-class medical facilities with industry-leading equipment. Care is coordinated by a U.S.-based team, with a full post-op care kit and 1-year follow-up support.
Your experience is coordinated end-to-end: private transport (airfare not included), a 5-star partner hotel stay, on-site concierge, a full post-op care kit, a written aftercare guide, and 1-year follow-up support.
Yes. Through our exclusive partnership with Sundance Medical Financing, you can finance your procedure with a single, simple application. Sundance offers payment plans of 24 to 36 months, repayment doesn't begin until one month after your procedure, there are no prepayment fees or penalties, and most approvals come back within one business day. More than 65% of our clients have used financing to move forward with their care — a good sign of how accessible the process is. Your client coordinator can walk you through the options and help you apply.
Cost depends on your specific procedure and the number of grafts required. Your specialist will provide clear, personalized pricing after reviewing your hair loss pattern and goals during your free consultation.